Welcome to your Chorus optical network terminal

Welcome to the Chorus fibre network. You are connected to ultrafast broadband offering speeds of up to 1 Gbps.

If you want to upgrade your plan to get better broadband ring your broadband provider.

The Optical Network Terminal (ONT)

The ONT belongs to Chorus and if you move you should leave it in this property for the next resident or tenant.

This device is your Optical Network Terminal (ONT). It connects the modem supplied by your broadband provider to the Chorus fibre network.

If the lights of your modem aren't on check it is plugged in properly and the rest of the house has power

What to do if your optical network terminal is not working.

If you are having problems with your internet connection you should ring your broadband provider and report a fault. Your broadband provider will contact Chorus if they believe a technician's visit is necessary to fix the fault.

Your ONT is an electronic device and it needs to be connected to a power supply. If the lights are off check that it is plugged in and there is power in the property.

The problem could be with our equipment in the exchange, the ONT, or the modem supplied by your broadband provider. The lights on the ONT may give you some indication of what the issue is. Turning your ONT off and on is unlikely to fix the problem.

Function
Light colour and behaviour
Description
POWER Off No power
Red solid Operating from battery not mains power
Green solid Operating from mains supply - normal
Green flashing ONT is starting up
OPTICAL    Off There is no active service on the line. If you have just connected to our fibre network it could be a provisioning problem - call your broadband provider
Red solid There could be a problem with the equipment in the exchange and all other connections will be affected as well - call your broadband provider
Green solid Your internet is connected correctly
Green flashing You are using your connection
 ALARM    Off  Everything is working fine
 Red solid The ONT has failed - - call your broadband provider
 Green solid  No alarm
 LAN1      Off  No service provisioned or no connection detected - - call your broadband provider
 Yellow solid  1 Gbps local network connection detected - normal
 Yellow flashing  1 Gbps local network connection in use - normal
 Green solid  100 Mbps local network connection detected - normal
 Green flashing  100 Mbps local network connection in use - normal
 LAN2-LAN4  Off These will not light up unless there is a connection to these ports then they will work as above. It is possible to use more than one broadband provider and their service will be delivered off one of these other ports
 POTS    Off No telephone line is provisioned or there is no connection as all phones on the connection are hung up
Green solid Phone is off the hook / Phone is in use
Green flashing Phone has been off the hook for over an hour
UPDATE   Off Normal
 Red solid  There has been a software download failure to the ONT - - call your broadband provider
Green flashing An update to the software in the ONT is underway. Give it 10 minutes or so and if there is still no service ring your broadband provider

Check all services are connected to the right ports on the bottom of the ONT